Contact Our Support Team

Choosing the Right Channel

If your balance looks wrong or a withdrawal hasn't arrived, live chat is the fastest route. Agents can pull up your account and check transaction logs while you wait, so an urgent question gets sorted in minutes. For a complaint or a request that needs a paper trail, use the contact form. It logs the date and your message so you have a reference later. The form also lets you attach screenshots, which helps when describing a dispute.

Before You Start a Chat

Your account username is the single most useful piece of information to share first. It lets the agent open your profile immediately instead of asking for it midway through the conversation. If you are asking about a deposit or withdrawal, also note the approximate time and the payment channel you used—Touch 'n Go, GrabPay, Boost, or bank transfer. That cuts the back-and-forth down to one or two replies.

Protecting Your Account

Never send a one-time code from your phone or email over any public channel. That code is the last lock on your account, and sharing it lets someone else log in as you and empty your balance. Also keep your password and full card number out of every message. The support team never needs them. If anyone asks, end the conversation and report it immediately through the same channel.

Default Language and Hours

English is the default reply language on every channel. If you write in Bahasa Malaysia, the agent will answer in the same language. The team handles both fluently, so you never need to switch channels just for language. Support is available every day from 8am to midnight, Malaysian time. Messages sent outside those hours are answered first thing the next morning. Public holidays follow the same schedule.

Expected Reply Times

Live chat replies usually come within two minutes during operating hours. Complex account checks may take a few minutes longer because the agent has to verify transaction data across systems. The contact form receives a first reply within four hours on a normal day. If you submit it late at night, the reply lands the next morning. Urgent matters are better handled through chat.

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